Frequently Asked Questions


To download our catalog or place a order you must set-up an account and provide your tax ID or VAT number with the initial order.  In order to receive volume discounts all orders must meet the minimum of $500.00 USD and individual product quantities.  


All items are made to order by hand by local artisans.  Most items and orders ship within 4 weeks.  Depending on availability of materials and high demand of particular items lead time during peak season may be as long as 10-12 weeks.  

Our candles are hand poured and will not ship until two weeks after pouring to allow for full curing.


For our macrame items we use 100% cotton cord.  Most items are made with 3-5 mm single, triple, or quad strand cord.  While we do our best to make your entire order from the same batch of cord it is not always possible so there may be variations in color but this normal and not a defect.  Our wood is pine, birch, red oak.  Some items may contain other woods but we will always identify wood source. We use metal: brass, copper, nickel, and stainless steel rings for supports.  

Our candles are made from soy wax and contain phthalate free fragrances.  

We pack and ship in compostable or recyclable packaging.